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    Customer Service Policy


    Welcome to www.vibeshock.shop! As your go-to destination for playful and trendy women's fashion, we're committed to making your shopping experience as vibrant as our collections. Below you'll find all the details about how we deliver our signature peppy service.

    Product Availability

    Our limited-edition drops sell out fast because we prioritize quality over mass production. If an item becomes unavailable after you've ordered, we'll notify you within 3 business days with these fun options: (1) early access to our next colorful collection, (2) instant refund plus a surprise discount code for your next spree, or (3) store credit with bonus 15% value to treat yourself later. We believe disappointment should never be part of your fashion journey!


    Pricing Structure

    All prices are final in USD and reflect our commitment to affordable trendiness. In those super rare cases when a pricing error occurs (like our $50 statement jacket showing as $5), we may need to cancel the order but will notify you within 72 hours with a juicy 20% off apology code. Transparency is key to keeping our fashion community happy!


    Order Processing

    Every order gets our signature confetti-wrapped treatment! Processing takes 3-5 business days (stretching to 5-7 during our crazy popular seasonal launches). You'll get tracking details via email once your package starts its journey to you. For special customized items, we'll clearly show extended processing times at checkout - good vibes take time to create!


    Shipping Standards

    We partner with reliable carriers to deliver your fashion finds safely. Domestic orders take 7-14 business days after processing, while international packages may need 14-21 business days to arrive. All international shipments include proper customs documentation because we want your trendy pieces to reach you without any border drama!


    Returns & Exchanges

    Not feeling the vibe? No problem! Returns are accepted within 21 days of delivery for store credit or exchange. Items must be unworn with tags still dancing on them. Return processing takes up to 10 business days after we receive your package. Final sale items (clearly marked) can't be returned because they're part of our exclusive limited-run collections.


    Intellectual Property

    All our playful designs, colorful product images, and styling content are protected. Copying our unique prints or using our content for commercial purposes without permission is a major fashion faux pas! We actively protect our creative expressions to keep our collections special for you.


    Customer Support

    Our style squad is ready to help at [email protected]! We typically reply within 2 business days (may take up to 4 during our busiest fashion weeks). For quicker help with existing orders, include your order number in the subject line. Let's keep the conversation as fun as our clothes!