All purchases made through www.vibeshock.shop require immediate payment via our secured checkout system. We accept major credit cards including Visa, Mastercard, American Express, and digital payment methods like PayPal. Your transaction must be successfully processed before we begin preparing your fashion-forward items. In rare cases where payment authorization fails, we may cancel your order without notice. International customers should be aware that additional currency conversion fees may apply based on your financial institution's policies. All transactions are encrypted for maximum security.
After completing your purchase, you'll receive an automatic order confirmation email sent to the address provided during checkout. This vibrant email serves as your official receipt and contains all essential details about your stylish selections - including item descriptions, color options, pricing breakdown, and shipping information. We strongly encourage you to review this confirmation thoroughly as it forms the binding agreement for your fashion purchase. If you spot any discrepancies in sizes, colors, or pricing, please immediately contact our style specialists at [email protected] within 24 hours of placing your order.
While we use real-time inventory systems to track our trendy collections, occasionally popular items may sell out faster than anticipated due to high demand from our fashion-forward community. Should this occur with your selected pieces, we'll notify you via email within 48 hours of purchase. You'll have the option to wait for our next shipment (typically 2-3 weeks for restocking) or receive a full refund. Please understand we cannot guarantee the immediate availability of any specific size, color, or style shown on our website as all products remain subject to availability until your order is completely processed and shipped.
Your carefully curated fashion items typically require 3-5 business days for our quality check and processing before shipment. During peak seasons (like holiday periods or major sales events), processing may extend to 5-7 business days as we handle increased volume. Once your stylish package leaves our facility, domestic deliveries generally arrive within 7-14 business days, while international shipments may take 14-21 business days depending on customs processing in your country. You'll receive a shipping confirmation email with tracking details when your fashion-forward package begins its journey to you. Please note we cannot be responsible for delays caused by shipping carriers or customs inspections.
We want you to love every piece from your VibeShock experience, which is why we offer returns within 21 days of delivery for store credit or exchange. All returned items must be in unworn, unwashed condition with original tags still attached and packaging intact. Final sale items and certain accessories are non-returnable. To start your return process, simply email our style team at [email protected] with your order number and reason for return. Approved returns will receive detailed instructions and may qualify for a prepaid return label. Refunds for accepted returns are processed within 10 business days of receiving the items back at our facility. Customers are responsible for return shipping costs unless the return results from an error on our part.
All prices on www.vibeshock.shop are displayed in USD and include applicable value-added taxes where required by local regulations. We reserve the right to adjust prices without prior notice due to fashion market fluctuations, currency exchange variations, or supplier cost changes. The price charged will always be the amount shown at your time of checkout. Promotional discounts and special offers cannot be combined unless specifically stated in the promotion terms. International customers should note that any import duties, taxes, or customs fees are the customer's responsibility and are not included in our pricing.
For any questions about your order or our stylish collections, please contact our customer happiness team at [email protected]. We strive to respond to all inquiries within 48 hours during our regular business days. When reaching out, please include your order number and specific details about your question to help us assist you more efficiently. Business Address:
